Expected Shipping Time

Receiving time = Processing time +Shipping time.

• Processing time: Normally 1-8 Business Days

The time we are talking about is a business day and may be delayed if we encounter holidays.

• Shipping Time&Shipping Fees

United States, Australia, United Kingdom, New Zealand, Germany, France:

Standard Shipping( 8-15 business days)- £7.60

Rest of world (229 countries and regions):

Standard Shipping( 8-25 business days)- £19.99

Please note delivery information, restrictions and/or limitations in the following countries:

Ukraine: Delivery has been temporarily suspended until further notice.

Belarus: Delivery has been temporarily suspended until further notice. 

Russia: Delivery has been temporarily suspended until further notice. 

*Please note: 

●During peak periods (Sale or Public Holiday periods), dispatch may delay due to a high volume of orders received.

●Products shipped from China

●We apologize for being unable to redirect or withdraw any orders once items have been dispatched. Please double-check your shipping information before placing an order. The specific address includes your door number, email address, and phone number. Don’t abbreviate in case the carrier can’t find your address quickly.

●For failed delivery caused by wrong or inaccurate shipping details from the customer, we won’t be able to give you a refund.

International Customs & Taxes

We will cover the customs & taxes fees of your orders.

Shipping Service

All of our orders are shipped via SF international, UPS, TNT, and FedEx. We’re sorry that we can’t provide specific carrier at the moment.

Dispatching

All of our orders are shipped via SF international, UPS, TNT, and FedEx. A tracking number will be sent to you by email once your item is shipped out. If you are unable to find your email from the relative shipping couriers, please check your spam mail or alternatively contact us at info@789pettoys.shop

Order Tracking

You will receive a shipment notification email with tracking once your order has shipped.